Code Of Conduct
Code Of Conduct
TestMyDrinkingWater is honored to connect homeowners and water professionals (WaterPro) to correctly fix drinking water problems. To ensure that we’re providing the best experience for all, we require that water pros and homeowners alike uphold our core values:
Be respectful
Respect each other and each other’s property. If there’s a conflict, respectfully work together to resolve it.
Be fair
As a WaterPro, ensure that you’re providing great customer service and producing quality solutions at a fair price. As a homeowner, be considerate of the water professionals’ time and money. Also, be fair in giving your water professional the review they’ve earned and deserve.
Be professional
Present yourself in a professional manner as a professional should. Always communicate clearly and often and do your part to ensure each other’s comfort in every situation.
Be honest
Honor your agreements and be honest about your expectations and limitations. As a WaterPro, be honest if a job is outside your skillset or license capabilities. As a homeowner, be honest if you have no intention of completing a project. Always be upfront if something isn’t going as agreed upon or planned.
Be reliable
Answer calls, texts, and emails in a timely manner. Show that you value each other’s time by being present and punctual for all appointments. Never leave someone wondering how to reach you or where you are.
Be inclusive
Don’t discriminate based on race, national origin, social and economic class, sex, sexual orientation, gender identity and expression, age, political belief, religion, mental and physical ability, or any other factor. TestMyDrinkingWater adheres to a STRICT ZERO-TOLERANCE discrimination policy.
TestMyDrinkingWater reserves the right to remove all users who fail to follow this code of conduct from our site and platform.